Terms of sale

National coins is safe and easy, with fast shipping or free in-store pick up. Our goal is to make adding to your collection a great experience.

Most items are one of a kind or available in limited quantities. Our prices can be viewed in both Canadian and U.S. dollars. The USD prices on our web site are to provide an indication of pricing only.  At the time of purchase, current exchange rates will apply.

Prices are subject to change without notice.  We reserve the right to limit quantities.

Privacy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

We do not collect information from visitors of our site.

or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To allow us to better service you in responding to your customer service requests.

      • To quickly process your transactions.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.

However, you will still be able to place orders .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We have not enabled Google AdSense on our site but we may do so in the future.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      • Process orders and to send information and updates pertaining to orders.

      • Send you additional information related to your product and/or service

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

If at any time you would like to unsubscribe from receiving future emails, you can email us at : info@nationalcoins.ca

    • Follow the instructions at the bottom of each email. And we will promptly remove you from ALL correspondence.

Return policy

All items are guaranteed authentic and as described. If, for whatever reason you are not satisfied with any item ordered through the mail or if there's an error with your order, contact us at info@nationalcoins.ca within 14 days of receipt of your order. All items must be returned in the original packaging in which it was received, along with all certificates, etc., together with a copy of the original invoice or sales receipt. We do not take returns after 14 days of receipt of the parcel.

We refund the purchase price (excluding shipping and handling).

Please note, we are not responsible for loss or damage that occurs to items prior to their arrival at our facility. Please ensure your items are securely packaged for their return.

Local pick-up

Local pick up at store location in Saguenay, Quebec, Canada is also provided. You will be contacted by email within 2-3 business days when your order is ready for pick up. Please do not come in until you receive this email. If you want to pay for the order when you pick up, please click the Pay by Cheque option on the checkout page.

Tax

Canadian sales tax is applicable only to orders shipped to a Canadian address. Most pure silver and pure gold items are Tax Exempt, regardless of the shipping destination. Taxes for individual provinces and territories are as follows: AB: 5%, BC 5%, MB 5%, NB 13%, NF 13%, NT 5%, NS 15%, NU 5%, ON 13%, PEI 14%, QC 5%, SK 5% and YT 5%.

Please note, if an item is Tax Exempt, this will be noted on your order before checking out.

Canadian sales tax does not apply to orders shipped to addresses outside Canada.  For shipments to the U.S.A. or for other International shipments, duties and/or brokerage charges may apply at your destination.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.nationalcoins.ca

1961 Davis

Saguenay, Quebec G7S 3B7

Canada

info@nationalcoins.ca

Last Edited on 2016-08-12